About workshop & course 關於工作坊及課程

Thank you for your interest in our workshops. To ensure a high-quality experience for all participants, we have established the following policies. We kindly request that you review them prior to booking a workshop:

• Each workshop can accommodate a maximum of 4-6 individuals. 
• To secure your spot, full payment is required. Failure to submit payment within the agreed timeframe will result in automatic seat release without further notice. 
• In order to optimize our service delivery and maintain a focused learning environment, the studio is exclusively open to students who have made prior appointments. We kindly request that you refrain from bringing companions to the workshops. 
• Unless otherwise specified, all workshops are intended for adult participants. The minimum age for participation is 9 years old. 
• Workshop materials are designed for individual use only. Consequently, the workshop fee covers the participation of one person exclusively. 

我們將盡最大努力為您提供有趣的工作坊和超愉快的體驗。 為了尊重彼此的努力和時間，請在預訂工作坊前仔細閱讀以下政策：

• 每個工作坊最多可容納 4 - 6 人。
• 座位將在全額付款後保留。 如果未在約定時間內收到付款，座位將自動釋放給他人，恕不另行通知。
• 由於空間有限，為了確保我們提供最好的服務，工作室只對預約上課的學生開放。 請勿攜帶同伴參加。
• 所有工作坊均為成人班，除非另有說明，最低參與年齡需在 9 歲以上。
• 工作坊材料為 1 人價格，即 1 人使用。

To book a workshop with Holistic Vibes, please follow these steps:

1. Availability Check & Place Your Order: Contact Holistic Vibes to inquire about the available dates and times for the workshop you are interested in. Once you have confirmed the desired date and time, proceed to place your order. We accept payment through e-transfer.
2. Payment Process: Please submit your payment via e-transfer to the following email address: wongkitkit@hotmail.com.
3. Order Confirmation: After completing the payment, kindly notify Holistic Vibes of your order to secure your appointment. You can reach us via WhatsApp at 416-903-3320.
4. Refund and Transfer Policy: Please note that all payments made are non-refundable but can be transferred to a different workshop, subject to availability.
5. Important Details: Before making the payment, ensure that you have confirmed the "Headcount," "Date," and "Name of the workshop." By proceeding with the payment, you acknowledge and agree to abide by our rules and policies.

預訂 Holistic Vibes 的工作坊，請按照以下步驟操作：

1. 向 Holistic Vibes 查詢供貨日期和時間，然後通過 EMT（電子轉賬）下訂單。
2. 通過電子轉賬支付您的訂單：wongkitkit@hotmail.com
3. 請通知 Holistic Vibes 您的訂單以確認預約（通過 WhatsApp：416-903-3320）
4. 所有付款均不可退還，但可轉讓。
5. 付款前請確認 “人數”、“日期”、“工作坊名稱”。 付款即表示您同意並遵守我們的規則。 感謝您的支持和理解。

When making the payment for our services, kindly take note of the following instructions:

• Please be aware that the listed price does not include tax. To calculate the total payment amount, add a 13% Harmonized Sales Tax (HST) to the base price.
• We accept payments through electronic money transfer (EMT). To initiate the transfer, please send the payment to the email address: wongkitkit@hotmail.com.
• After completing the payment, we kindly request that you notify us of the appointment time via WhatsApp at 416-903-3320. This will help us ensure a seamless scheduling process.

在付款時，請注意以下說明：

• 價格不含稅，轉賬付款時請加稅。 稅率為 13% (HST)
• EMT付款：wongkitkit@hotmail.com 
• 付款後請通過 WhatsApp (416-903-3320) 通知我們預約時間

For your convenience, we offer rescheduling options for our workshops. Please take note of the following guidelines:

• If you wish to reschedule a workshop, you can do so free of charge up to 7 days before the scheduled start date.
• If the request to reschedule is made within 0-7 days before the workshop start date, we regret to inform you that rescheduling or cancellation is not permitted. However, you have the option to transfer your reservation to another individual.

我們提供工作坊改期的選項，請注意以下準則：

• 工作坊開始前 7 天，可免費改期一次。
• 工作坊開始前 0 - 7 天，不可改期或取消，但可轉讓。

We kindly request that all participants arrive on time for their scheduled classes. In the event that you arrive late, please be aware of the following guidelines:

• Our classes involve multiple operation steps that require step-by-step explanations and synchronized participation. Therefore, it is not possible to start the class at any given time. Your punctuality is greatly appreciated.
• If you encounter unavoidable circumstances such as traffic congestion, we understand that delays may occur. In such cases, if other students are present, we will wait for up to 10 minutes after the scheduled start time before commencing the class. If no other students are present, we will wait for you for up to 20 minutes. However, please note that if you arrive more than 20 minutes late, the content of the class may be adjusted to ensure it does not disrupt upcoming classes.
• Our aim is to provide exceptional service and ensure a positive and satisfying experience for all participants. To avoid any disrespect or inconvenience to our instructors and other customers, please be aware that arriving more than 40 minutes late will be considered an automatic forfeiture of the class, marked as a "NO SHOW."

上課期間請準時到場，遲到時間將計入上課時間：

• 課堂操作步驟較多，需要老師一步步講解和帶領練習。 每個人都需要同步操作，不可能隨時開始做。
• 如果途中遇到堵車等無法避免的意外，其他同學準時到達後最多等待10分鐘才能開始上課。 如果沒有其他同學，我們最多等你20分鐘； 遲到20分鐘以上，課程製作內容將減少，不影響後續課程。
• 我們的班級服務和態度會力求做到很好很用心，力求讓大家的體驗開心滿意。 但為避免對導師及其他顧客的不尊重和浪費時間，遲到超過40分鐘將被視為自動退課，併計為“缺課”。